Personal Information

Personal Information

Our duty to you

Everyone working for the Western Health and Social Care Trust has a legal duty to keep information about you confidential, as does anyone who receives information about you from the Trust.

Why we need information about you           

We ask you for information about yourself so that we can give you proper care and treatment. We keep this information in your notes because it may be needed if we see you again.
Other reasons for which your information may be needed include:

• Helping to review the care given to you to ensure it is of the highest standard. This is done through internal audits of our standards or external inspections of our services
• Training and educating staff
• Looking after the health and social welfare of the general public
• Investigating complaints or legal claims.
• Preparing statistics on the Trust’s activity and performance

To find out more about how we protect and use your information please see the Trust Privacy Notice, click here 


Getting access to your personal information

If you want to see the information we hold about you or ask about how we use it, you can speak to the person in charge of your care or you can request a copy of your information.

To request a copy of your own Health and Social Care records or to apply on behalf of another living individual, please complete our “Request for Access to Patient / Client Records Form” which is available to print at the following link: Access to Patient or Client Records - Application Form (Apr19)

Before completing the Application Form we would recommend that you also print / read the following guidance notes: Access to Patient or Client Records - Guidance Notes (Apr19)
You can also ask us to send you a blank Application Form by telephoning 028 8283 5440.

When sending us your completed application, please ensure you also provide any relevant additional documents as indicated on the Form (i.e. proof of identification, written consent, and/or other legal documentation).  These documents are necessary to validate your request.

In most cases, access to personal information is provided free of charge; however the Trust reserves the right to charge a fee or to refuse to respond to a request that is manifestly unreasonable or excessive. For this reason please ensure your request for information is as concise and focused as possible.

Please remember to sign and date the Application Form and provide a return postal address.
If necessary, we will contact you to clarify what information you require. When we have received all the necessary clarification and documentation, we have up to 90 days to provide the requested health and social care information; however less complex requests will be responded to within 30 days. If you require this information by a particular date or for a particular reason, you are asked to allow time for your request to be processed and to ensure that your request is as concise and focused as possible.


Please contact us if you have any queries about completing the Application Form, using the contact details on the form.

Privacy Advisory Committee Northern Ireland