Commitment of Western Trust Staff Celebrated


Commitment of Western Trust Staff Celebrated

The commitment of Western Health and Social Care Trust (Western Trust) staff to patients and clients has been celebrated at a special staff awards ceremony.


The third annual Western Trust Staff Recognition Awards were presented by Health Minister Edwin Poots. This year’s awards were supported by the Bank of Ireland.


There were eight award categories this year and an overall Chairman’s Award.  Anne Love the Western Trust Volunteer Services Coordinator won the overall Chairman’s Award in addition to the Leadership Award.


Speaking at the ceremony, Minister Poots paid tribute to the vital role played by health and social care staff. Staff Recognition Awards 2011 2 


Mr Poots said: "These awards demonstrate the commitment of staff in the Western Trust. Our health service relies on people to deliver high quality services and it is reassuring to those who use our services to hear examples of excellence in practice.  This professionalism is reflected in the individuals and teams in the Western Trust receiving these awards."


Western Trust Chairman Gerard Guckian said: “Our staff are our most valuable asset.  The Western Trust Staff Recognition Awards are a small way we can say thank you to them for their continued professionalism and commitment.  


“The awards recognise those right across the Western Trust area who consistently provide a high level of care to our patients, inspiring others and delivering beyond expectations.”


The Trust Chairman thanked the Health Minister for attending the ceremony and Mr Guckian also thanked the Bank of Ireland for their support.


Staff Recognition Awards 2011 3Western Trust Chief Executive Elaine Way said: “The staff awards recognise all that is good about working in health and social care and the outstanding performance of staff across all service areas in the Western Trust.  I thank staff for all they do on behalf of the people we serve each and every day.”


Special Recognition Awards 2011 Winners and Highly Commended


Chairman’s Award

The Chairman’s Award was presented to Anne Love, Western Trust Volunteer Services Coordinator.


Leadership Award

Winner: Anne Love, Western Trust Volunteer Services Coordinator.

Anne has demonstrated great leadership, motivating volunteers, many of whom remain with the Trust for a considerable period of time. She has been instrumental in developing the work and life skills of many young volunteers.


Highly Commended:  Mary McKenna, Head of Paediatrics, Children’s Centre Tyrone County Hospital, Omagh.


Mary has been pivotal in ensuring that acutely ill children and those with physical/complex healthcare needs are supported in the most appropriate setting including home, respite care, schools and in the acute hospital if required.Staff Recognition Awards 2011


Support Worker

Winner(s): Emmet Tierney, Head Porter, Erne Hospital, Enniskillen and Perpetua Boyle, Nurse Support, Day Care Unit, Altnagelvin Hospital.


Over the last 12 months Emmett has lead the team through a significant programme of service improvement.  He very much leads by example and already is reviewing ideas and initiatives for the new hospital for the South West.


Perpetua is a very versatile and obliging member of the Day Care team.  She is an individual who carries out her duties quietly and thoroughly. She contributes towards the cleanliness of her department enabling a reduction in infection rates and maintaining high standards within the department.


High Commended: Nichola Tinney, Assistant Practitioner, Radiology, Altnagelvin Hospital; Hugh Mahon, Porter, Waterside Hospital, Gransha Park and Christine (Chrissie) Harper, Support Services Assistant, Woodlands Children’s Home, Omagh.


Nichola was nominated in recognition of her professional approach to work and the inspiration she has been to other support staff who are also in training for Assistant Practitioner status.


Chrissie is described by her colleagues as the heart and back bone of Woodlands children's home.  Apart from the daily tasks of housekeeper Chrissie brings her unique personality that warms everyone's heart.


Hugh is punctual, friendly and always has a welcoming smile.  He is a very valuable member of the Waterside Hospital team. 


Improving Patient Services or Access to Service Award

Winner: Stephanie Johnston, Lead Nurse, Ophthalmology Clinic, Altnagelvin Hospital.


Stephanie has played a key role in designing and introducing service changes which have improved access to services within the Ophthalmology service.  She has worked collaboratively with other areas and departments in raising the profile of the Ophthalmology Department and she strives to promote equitable access across all areas of the Trust.


Highly Commended: Neil Black, Consultant, Acute Medical Unit, Altnagelvin Hospital and Claire Crossan, Alcohol Liaison Nurse, Accident and Emergency Department, Altnagelvin Hospital.


Claire Crossan was appointed Alcohol Liaison Nurse within the A&E Department, Altnagelvin Hospital two years ago. She has developed a service for patients who present to A&E with problems related to alcohol. 


Neil has improved the treatment of patients who present with alcohol related problems through his involvement in the development of pathways and guidelines creating better access to services. He has also improved links with community services which provide follow up for patients on discharge.


Quality and Safety Award

Winner: Ward 9 Nursing and Catering Staff, Altnagelvin Hospital.


In November 2007 the Royal College of Nursing (RCN) and the Department of Health Social Services and Public Safety (DHSSPS) launched 10 a day nutritional standards for patients in hospital and senior nursing staff within Ward 9 began to look at how these standards would be implemented and maintained.  A comprehensive project began in late 2008 to implement the standards and the motivation and energy of staff was used to its full potential in addressing the deficits they had in relation to patient nutrition.  The staff on the ward are very committed to providing the highest possible standard of nutrition to their patients, this has been achieved through team work, partnership and collaboration.


Highly Commended: Challenging Behaviour Service, Oak Villa, Gransha Hospital.


The service works with staff in care settings enabling them to understand how unmet need in dementia may be expressed as behaviours that others find challenging, and to realise that not all behaviours are due to the dementia process. Consequently it is seen as “staff-centred, person-focused”.


Communications Award

Winner: Maria Smith, Sensory Support Services, Glendermott Road, Londonderry.


Maria assesses and provides specialist equipment to deaf/hard of hearing adults and children throughout the Northern Sector of the Western Trust. Maria recently compiled a booklet which proves a comprehensive guide to a range of support resources from the statutory and voluntary sectors for services.


Highly Commended: Cathy Magowan, Carer Support Coordinator, Enniskillen.


The Carer Support Coordinator has developed a Western Trust Carers’ Newsletter which is circulated three times a year to 2,200 carers registered with the Trust Carers Co-ordinator, GP practices, Trust facilities, community partners and Trust staff.


Team Award

Winner(s): Dr Kerr and Sister Alcorn and Ward 20 Team, Altnagelvin Hospital and Family Intervention Services Team, Enniskillen.


Dr Kerr, Sister Alcorn and the team treat their patients with respect and dignity and at no stage do they concentrate on age as being the explanation for the condition.  In all communications, they are clear, explaining symptoms and treatments in easy to understand language, reconciling the needs of the patient and family whilst maintaining the dignity of the patient.


The Family Intervention Service provides a highly stressful and demanding job under extreme pressure at times. Team members are co-operative and supportive to each other and assist each other when required.


Highly Commended: Staff at Thackeray Place, Limavady and Estates Team, Altnagelvin Hospital.


Thackeray Place Residential Home for Older People has been serving the local community of Limavady for 35 years. The officer-in-charge, Kathy Cochrane, says she has had the privilege of working with the staff in Thackeray for 21 years and has observed countless examples of dedication, commitment and kindness and a consistently high standard of care.


The Estates Services Team was nominated for their efforts in keeping roads and pathways clear, maintaining boilers and repairing frozen pipes so that essential patient and client services throughout the Trust could continue to be delivered during the severe weather in December 2010.


Behind the Scenes Award

Winner(s): Resty Bautista, Administrative Support, Trust Headquarters, Altnagelvin Area Hospital and Sylvia Nealon, Family Support Worker, Omagh.


Behind the scenes Resty, having listened and grasped the concepts of ward to board assurance he has developed a ward based dashboard to allow staff to input their scores and retain their ward dashboard to track their performance.  He then has created a divisional and Directorate dash board system that lead nurses, Assistant Directors and Directors can access to see the performance of the ward and teams.


Sylvia has been working within the family intervention team for many years as a Family Support Worker. Her commitment to working in partnership with families and children to help and support them has been invaluable in keeping families together and to enhance their quality of life.


Highly Commended: Hilary Sidwell, Head of Equality and Human Rights and Diane Harkin, Receptionist at the Trust Headquarters, Altnagelvin Area Hospital.


Hilary has worked tirelessly across the Trust in promoting and mainstreaming equality as a core element of the Trust's decision making and business.  Hilary provides advice, support and expertise across the Trust and works closely with all managers.


Diane is the first person staff and visitors meet when entering Trust Headquarters. Her friendly, professional and smiling nature welcomes everyone and makes her an excellent “welcome host”.


Staff Health and Wellbeing

Winner: Cycle to Work Project

The Cycle to Work Scheme which encourages staff to consider cycling as an alternative method of travel to and from work was launched in June 2010.As well as improving staff health and wellbeing the scheme highlights the Trust’s commitment to sustainable travel and is in keeping with the ethos of the Investing in Your Health Strategy which is being integrated throughout the Trust.


Please visit our Facebook Page for all the pictures taken at the 2011 Staff Recognition Awards.