The communications team provides a point of contact for journalists working in all areas of the media. We are also responsible for coordinating filming and photography requests, as well as finding and putting you in contact with experts who can act in an advisory capacity or perform interviews about specialist topics.
The Western Trust takes patient confidentiality extremely seriously and the communications team strictly enforces patients’ rights when managing media requests.
During normal office hours (Monday to Friday 09.00hrs-17.00hrs) all media enquiries should be directed to the communications team on 028 7161 1188 or 028 8283 5197 where a member of the team will record and action your request.
If you have an urgent query outside working hours, on weekends and bank holidays, please contact the on-call communications manager on 07525 897187. The out of hours service is for emergency contact only and the communications team’s ability to deal with queries at such times will be limited due to reduced access to staff and information.
If you contact the communications team requesting a condition update on a patient, providing the patient’s name will assist us in dealing with your enquiry. Respecting confidentiality, the Trust will not confirm the identity of any patients using Trust services.
When we receive requests for patient condition details, it is our duty to seek consent from the patient or the patients’ relatives. Without consent, no individual patient information can be disclosed.